As one of your customers, I recently did a refinance with the Milend Organization. From my first initial point of contact with an extraordinary Loan Officer, Brhan Abraha I knew it was something special about her. I, on behalf of My Husband and Myself, appreciate you on the efforts and sincerity in successfully handling our refinance. It was concluded successfully with your help, loyalty, hard work and dedication you put into the process. Brhan exemplified great customer service through out the entire process. She performed her duties with great enthusiasm and proved to be an excellent Team Player. In addition to her enthusiasm, she possessed strong communication skills, flexibility and the ability to encourage her customer to stay the course. I would like to take this opportunity to thank her for her commitment towards her job function. Brhan is a perfect example of a FIVE STAR Employee, your organization should be grateful to have her. Kudos to whomever noticed her special talent and made her apart of the Milend family. Milend has put together a great team that makes customers feel respected and valued and I look forward to working with Brhan again in the future. Until then, I wish you well in your future and strongly encourage you to keep up the good work!