I have never had such a personal/ caring experience while working on a financial matter that was causing me great stress at the time of my initial contact with Milend. Erica Stark’s method of explanation and assurance allowed me to continue with a process I was completely unsure about when we first started.
I was in a moment of “need” and called to get the $1500.00 check that I had received in the mail from Milend, Inc. approved at a great interest rate by the way and Erica along with her manager told me it couldn’t be approved with my current “financial obligations” then she asked, if I would allow her to attempt to help me do just that with a cash out refinance AND THE REST MY DEAR IS NOW HISTORY! THANKS TO YOU!
Erica should be proud of not only her professional accomplishments but of her accomplishments as a human to be blessed with her communication and assurance skills. She probably have no idea as to how much her quick responses to my questions and guidance through all of the paperwork associated with the process “talked/ explained me down off the ledge” on multiple occasions.
I am a natural “procrastinator” , thanks to my DNA! Lol. Erica helped me stay calm and make it through the process.
I am forever grateful and “if and when” these interest rates drop and some history is established with the Mortgage Company I will for sure be reaching out for Erica’s assistance in the future.
– Joseph M